The system
Filings that walk staff through them
Staff answer plain questions in order, and the system produces the notice, the decision, and the record you file. The knowledge of how to do a case start to finish is built into the software.
There are no blank forms to figure out. The system asks one plain question at a time and fills the paperwork from the answers.
Because the procedure lives in the software, a new clerk can do on day one what used to take years to learn.
If someone is interrupted, the work is saved. They pick up exactly where they left off.